We always ask that your first three orders with us are paid by pro-forma invoice prior to production, however following this we are happy to look at opening a 30-day credit account for you, subject to credit approval. Please talk to one of our friendly sales team who will arrange to send you a credit application form. All account balances need to be paid 30 days from the date of our invoice

No, VAT is extra, as appropriate on all prices shown.

Not at all! We can source most things. If you see an item, you like and it’s not listed in our catalogue or on our website, call us, and we will do our best to find it for you.

Our advice is keep it simple! Most people have their company logo, telephone number or website address. It’s a call to action, keep it clear and simple!

Yes, you can, however the sample will not be personalised to you, and all samples are chargeable and will be credited if returned in good condition within a specified time. (low value items are not returnable)

We can offer pre-production samples for your peace of mind. There is usually a charge for this, so just ask and we can provide a quote.

Fortunately, some promotional merchandise can be despatched within 24 hours. If you have an emergency, call us on 01603 430730 or email sales@redmondsbrandedmerchandise.co.uk and we will do our best to help.

This is the initial “set up” of your artwork that is undertaken by the printer prior to the printing process.

The artwork should be supplied in an EPS or PDF vectorised format with all fonts set to outlines and spot colours set to the correct Pantone Reference.

Unfortunately, jpgs are low resolution files, and cannot be scaled up or down to suit the branding area of the promotional item. Hi-Res Jpegs can sometimes be used, depending on the print method.

This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.

The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

When printing promotional merchandise and corporate giveaways, we always endeavour to match your stated PMS pantone colour as closely as possible. However, variations can occur depending on the colour, texture, composition and surface of the promotional item being printed.

We supply a PDF visual showing branding design, colour, size and other details for all clients to sign off before your promotional merchandise goes into production. Factory proofs do sometimes vary from the signed off artwork and in that instance, we would send the factory proof on to you for a 2nd approval.

This is delivery of your order to one UK mainland address unless otherwise specified. On certain product specifications this will be included. If you require delivery to split addresses or to an international destination, please ask and we will advise the costs.